How do I
contact the BIT(Best Istanbul Transfer) Central
Reservations Office?
If you are calling from out of Turkey please dial ++90 532 462 99 77. If
you are inside of the Turkey please call (0) 532 462 99 77
Alternatively you can email us at info@bestistanbultransfer.com
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How do I know
if my reservation is confirmed?
At the time of booking you will receive a Reservation Request, which will
then be confirmed by BIT (Best Istanbul Transfer). On confirmation of your
booking you will receive a Transport Voucher, which you should print and
carry with you when you travel and which contains important travel
information. If you do not receive your Transport Voucher by email please
contac with us by e-mail. We will send it again. |
How do I find
my driver?
In most cases your driver will be waiting in front of your arrival gate
with a sign bearing the lead name of you. This may however vary depending
on your airport and the service you have booked, so it is important to
follow the Airport Instructions on your Transport Voucher, which give you
full details. |
What happens
if I cannot find my driver?
Having ensured that you have correctly followed the Airport Instructions on
your Transport Vouchers, contact your BIT
Agent on the contact number also supplied on your Transport Voucher. |
How long will
I have to wait at the airport?
If you have booked a Private Transfer your driver should be ready to depart
as soon as you or your group arrived. If you have booked a Shared Transfer,
you will be scheduled to travel with other passenger arriving on flights at
a similar time to your own. As soon as all these passengers have arrived
you will be transported directly as possible to your destination. Where
flights arrive on time we aim to leave within 30 minutes of meeting your
driver. If you have booked a Scheduled Shared Transfer, the vehicle will
leave at the time stated on your Transport Voucher. |
I have lost my
luggage. Will BITcollect it for me later?
All the airlines have handling agents. They will organize for any luggage
to be forwarded to your resort address. |
I have left
something in the vehicle. How do I get it back?
Please contact your Agent on the number provided on your Transport Voucher
or contact BIT Central
Reservations as outlined above with details of the missing items and your
transfer. We will then endeavour to have the items returned to you. A
charge may be applicable. |
Do you offer
discounted rates for children or babies?
BITcharge the same rate for
all occupied seats. Please note that babies may travel for free on an
adult’s lap. |
Can I have a
receipt?
Your email Transport Voucher is your receipt. |
How long is
the journey to the resort?
Approximate direct journey times are displayed at stage 2 of the
BIT booking process and on
your Transport Voucher. These times may vary depending on the service
booked, or at peak times or if road conditions are poor. |
I have lots of
luggage, will there be room?
Each passenger has an allowance of one suitcase or similar and one ski or
snowboard bag. If you are bringing a bike or golf clubs ot too manu
luggages please inform us while you are booking with us. |
Can we stop
off at the supermarket or to pick up property keys en route?
Only by prior arrangement with your agent (see Transport Voucher for
contact details) and only if you are travelling by Private Transfer.
Subject to availability, additional supplements may apply. |
Can you pick
me up at an Airport Hotel rather than the Airport itself?
Only by prior arrangement with your agent (see Transport Voucher for
contact details) and only if you are travelling by Private Transfer.
Subject to availability, additional supplements may apply. |
Is the
transfer direct or do we stop en route?
Private Transfers are normally direct and door-to-door. Shared Transfers
and Scheduled Shared Transfers may be subject to brief stops to collect or
drop-off other clients, or as part of the scheduled service. |
Does the
driver speak English?
In most cases BITdrivers
speak English, although scheduling requirements may mean that occasionally
a non-English speaking driver may carry out a transfer. |
Does the
transfer vehicle have seat belts?
All smaller group transfers, those services supplied in cars and minibuses,
are supplied in vehicles with seat belts. Larger buses may not supplied in
vehicles with seat belts. All transfers are supplied in line with local
regulations. |
What type of
vehicles do you have?
The majority of BITTransfers
are supplied in the new model Renault Traffic minibus, or an equivalent
vehicle. However other vehicles will be used to specifically accommodate
your group, whatever the size. |
I do not have
a resort address, where will I be dropped off/ picked up?
If you are unable to supply a full resort address you will be dropped of
and/ or picked up at the central tourist office for the destination
selected at the time of booking. |
Best Istanbul Transfer
You can
make sure about the pricing from the online quote system on the ‘main’ page. (Prices
are per car journey, not per person)
